ДСТУ ISO 9000:2007
Цей стандарт встановлює основні положення та термінологію для систем управління якістю (СУЯ) серії ISO 9000. Він є фундаментом для розуміння вимог до менеджменту на підприємстві та забезпечує єдину мову спілкування між організаціями та аудиторами.
Використовуйте цей словник для уніфікації термінів в інтегрованих системах управління (якість + охорона праці). Це допоможе уникнути помилок при трактуванні понять 'коригувальна дія' чи 'невідповідність' під час внутрішніх перевірок та сертифікаційних аудитів.
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1 2 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 3 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 —? —? —? —? —? 0.1 ISO 9000 ISO 9001 ISO 9004 ISO 19011 0.2 a) b) c) d) e) f) g) h)
1 a) b) c) d) e) f) g) 2 2.1 2.2 2.3 a) b) c) d) e) f) g) h) 2.4 2.5
2.6 a) b) c) d) e) f) g) h) i) 2.7 2.7.1 a) b) c) d) e) 2.7.2 a) b) c) d) e) f) 2.8 2.8.1 a) b) c) d) 2.8.2
2.8.3 2.8.4 2.9 a) b) c) d) e) f) g) 2.10 2.11 2.12 a) b) c) d) 3 3.9.11 3.1 3.1.1 3.1.2 3.1.3 3.1.4 3.1.5 3.1.6 3.2 3.2.1 3.2.2 3.2.3 (3.3.1) 3.2.4 3.2.5 3.2.6 3.2.7 3.2.8 3.2.9 3.2.10 3.2.11 3.2.12 3.2.13 3.2.14 3.2.15 3.3 3.3.1 3.3.2 3.3.3 3.3.4 3.3.5 3.3.6 3.3.7 3.3.8
3.4 3.4.1 3.4.2 —? —? —? —? —? —? —? —? 3.4.3 3.4.4 (3.5.1) 3.4.5 3.5 3.5.1 —? —? —? —? —? —? 3.5.2
3.5.3 [IEC 60050-191:1990]
3.5.4 —? —? —? 3.6 3.6.1 3.6.2 3.6.3 3.6.4 3.6.5 3.6.6 3.6.7 3.6.8 3.6.9 3.6.10 3.6.11 3.6.12 3.6.13 3.7 3.7.1 3.7.2 3.7.3 3.7.4 3.7.5 3.7.6 3.8 3.8.1 3.8.2 [ISO/IEC Guide 2]
3.8.3 3.8.4 —? —? —? —? 3.8.5 3.8.6 (3.1.2).
3.8.7 3.9 3.9.1 (3.9.4) 3.9.2 3.9.3 3.9.4 3.9.5 3.9.6 3.9.7 3.9.8 3.9.9 3.9.10 3.9.11 3.9.12 3.9.13 3.9.14 3.10 3.10.1 3.10.2 3.10.3 (3.10.4) 3.10.4 3.10.5 3.10.6 —? —?
t
t (3.2.13)
(3.2.9)
(3.3.6)
(3.6.5) (3.6.6)
(3.6.4) (3.6.12)
(3.7.3) ( (3.7.6)
( (3.8.1)
(3.8.5) (3.8.3)
(3.8.7)
(3.8.2)
( (3.10.3)
(3.10.6)
1 ISO 704 Terminology work — Principles and methods ( 2 ISO 1087-1 Terminology work — Vocabulary — Part 1: Theory and application ( 3 ISO 3534-2 Statistics — Vocabulary and symbols — Part 2: Applied statistics 1 ( 4 ISO 9001:2000 Quality management systems — Requirements ( 5 ISO 9004:2000 Quality management systems — Guidelines for performance improvements ( 6 ISO 10012 Measurement management systems — Requirements for measurement processes and measuring equipment ( 7 ISO/TR 10013 Guidelines for quality management system documentation ( 8 ISO/TR 10017 Guidance on statistical techniques for ISO 9001:2000 ( 9 ISO 10019 Guidelines for the selection of quality management system consultants and use of their services ( 10 ISO 10241 International terminology standards — Preparation and layout ( 11 ISO/TR 13425 Guidelines for the selection of statistical methods in standardization and specification ( 12 ISO/IEC 17000 Conformity assessment — Vocabulary and general principles ( 13 ISO 19011 Guidelines for quality and/or environmental management systems auditing ( 14 ISO/IEC Guide 2 Standardization and related activities — General vocabulary ( 15 IEC 60050-191 International Electrotechnical Vocabulary — Chapter 191: Dependability and quality of service ( 16 IEC 60050-191/ 17 VIM:1993 International vocabulary of basic and general terms in metrology, BIPM/IEC/IFCC/ISO/ OIML/IUPAC/IUPAP ( 18 Quality Management Principles Brochure 19 ISO 9000 + ISO 14000 News (a bimonthly publication which provides comprehensive coverage of international developments relating to ISO’s management system standards, including news of their implementation by diverse organizations around the world) 20 ISO/IEC Directives Part 1, Part 2:2004 and Supplement ( audit 3.9.1
audit client 3.9.7
audit conclusion 3.9.6
audit criteria 3.9.3
audit evidence 3.9.4
audit findings 3.9.5
audit plan 3.9.12
audit programme 3.9.2
audit scope 3.9.13
audit team 3.9.10
auditee 3.9.8
auditor 3.9.9
capability 3.1.5
characteristic 3.5.1
competence 3.1.6
competence <audit> 3.9.14
concession 3.6.11
conformity 3.6.1
continual improvement 3.2.13
contract 3.3.8
correction 3.6.6
corrective action 3.6.5
customer 3.3.5
customer satisfaction 3.1.4
defect 3.6.3
dependability 3.5.3
design and development 3.4.4
deviation permit 3.6.12
document 3.7.2
effectiveness 3.2.14
efficiency 3.2.15
grade 3.1.3
information 3.7.1
infrastructure <organization> 3.3.3
inspection 3.8.2
interested party 3.3.7
management 3.2.6
management system 3.2.2
measurement management system 3.10.1
measurement process 3.10.2
measuring equipment 3.10.4
metrological characteristic 3.10.5
metrological confirmation 3.10.3
metrological function 3.10.6
nonconformity 3.6.2
objective evidence 3.8.1
organization 3.3.1
organizational structure 3.3.2
preventive action 3.6.4
procedure 3.4.5
process 3.4.1
product 3.4.2
project 3.4.3
qualification process 3.8.6
quality 3.1.1
quality assurance 3.2.11
quality characteristic 3.5.2
quality control 3.2.10
quality improvement 3.2.12
quality management 3.2.8
quality management system 3.2.3
quality manual 3.7.4
quality objective 3.2.5
quality plan 3.7.5
quality planning 3.2.9
quality policy 3.2.4
record 3.7.6
regrade 3.6.8
release 3.6.13
repair 3.6.9
requirement 3.1.2
review 3.8.7
rework 3.6.7
scrap3.6.10specification3.7.3supplier3.3.6system3.2.1technical expert <audit>3.9.11test3.8.3top management3.2.7traceability3.5.4validation3.8.5verification3.8.4work environment3.3.4
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